Refund policy
Returns & Refund Policy
Last updated: September 29, 2026
Every Gameday Frame is personalized and made to order using the photos, game details, text, and design choices you provide. Because each print is created specifically for you, our return policy is different from that of a standard retail product.
Love it or we'll fix it. If your frame arrives damaged, has a printing or production defect, or doesn't match the design you approved, we'll reprint it at no cost or refund you.
Changes & Cancellations
You may request changes to your order or cancel it for a full refund within 12 hours of placing your order.
To request a change or cancellation, email orders@gamedayframes.com as soon as possible and include your order number.
After the 12-hour window, your order may already be in production and we may no longer be able to make changes or cancel it.
Personalized Orders
Because Gameday Frames products are customized and made specifically for each customer, personalized prints and framed prints are final sale after the 12-hour cancellation window.
Before placing your order, please carefully review your design on the Review screen, including your:
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Photos
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Headline and personal message
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Game details
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Team names and score
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Color selection
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Print size
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Frame selection, if applicable
Your order will be produced based on the design you approve before checkout.
Damaged, Defective or Incorrect Orders
If your order arrives damaged, has a printing or production defect, or you receive an item that does not match the design you approved, please contact us at orders@gamedayframes.com within 14 days of delivery.
Please include:
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Your order number
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A brief description of the issue
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Photos clearly showing the problem
Once we review the issue, Gameday Frames will replace the affected item at no additional cost or issue a refund when a replacement is not appropriate.
Customer-Submitted Errors
We print your Gameday Frame using the information and photos submitted and approved during checkout.
We are generally unable to provide refunds or free replacements for errors that appeared in the approved design, including incorrect dates, scores, names, spelling, photos, or other customer-submitted information.
If you notice an error after ordering, contact orders@gamedayframes.com within the 12-hour change window and we will do our best to correct it before production begins.
Print Colors & Image Quality
Colors displayed on a phone, tablet, or computer screen can vary slightly from the finished printed product.
The quality of customer-uploaded photos can also affect the finished print. The builder warns customers about low-resolution images before checkout.
Minor differences between an on-screen preview and the finished printed product are not considered defects.
Lost or Missing Packages
If tracking shows that your package has not arrived or appears to have been lost in transit, contact us at orders@gamedayframes.com.
If tracking shows an order as delivered but you cannot locate it, please check around your delivery location and with household members or neighbors before contacting us.
Refunds
Approved refunds will be returned to the original payment method.
Refunds are processed within 5–10 business days after approval. Your bank or payment provider may require additional time before the refund appears in your account.
Original shipping charges do not apply because shipping is free on every Gameday Frames order.
Returns
Please do not mail a product back to us without contacting us first.
Because our products are personalized and made to order, we can't accept returns for a change of mind.
If a return is required, we will provide instructions after reviewing your request.
Digital Download
Digital downloads can not be refunded once delivered. If anything is wrong with your file, email us and we'll fix it.
Questions?
If you have any questions about an order, cancellation, replacement, or refund, contact us at:
Please include your order number whenever possible so we can locate your order quickly.